Remote IT support
Using secure remote-access tools, with your permission, we can help with:
- Windows and Linux server issues
- Synology and QNAP NAS configuration and troubleshooting
- VMware and virtual machines
- Email, Microsoft 365 and Google Workspace
- PC and laptop problems
- Firewall and VPN configuration
Our team is available 24 hours, 7 days a week, so we can support clients in any time zone.
Remote hands in Delhi NCR
If your servers or network equipment are in Delhi NCR but your IT team is elsewhere, we can be your hands on site. Typical tasks:
- Power-cycling and visual checks
- Swapping drives or parts
- Connecting cables and consoles
- Installing or replacing equipment in a rack
- Reporting back with photos and notes
How it works
Contact us by call, WhatsApp or the form. We confirm the scope and cost, schedule a session or visit, do the work, and send a short summary. Regular remote support can be included in an AMC.
Note: international clients can get remote support only. Product supply is for customers within India.
Frequently Asked Questions
Do you provide remote support outside India? +
Yes. Remote IT support is available for international clients. Product supply is within India only.
Is remote access secure? +
We connect only with your permission, using reputable remote-access tools. You can watch the session and end it at any time.
What is “remote hands”? +
It means we go to your site or rack in Delhi NCR and carry out physical tasks on instruction from you or your IT team.
How are remote sessions charged? +
You can choose what suits you: pay-per-incident support, hourly remote technical support, a monthly support package, or an annual AMC contract with defined remote support coverage.
Can you help outside business hours? +
Yes. We are available 24/7, including nights, weekends and holidays, for clients in India and abroad.